WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Our products are restricted to adults 21+ only.


WARRANTY POLICY


1. ELUX offers a quality guarantee period of SIX months from date of purchase ('Warranty Period').


2. This warranty does not cover personal items or consumable goods and attachments. Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty.


3. This warranty is invalid as result of any of following conditions:

(a).Customer doesn't provide batch No. and original receipt and package of purchase.

(b).Merchandise failure or damage is caused due to unauthorized repair.

(c).Merchandise failure or damage is caused due to misuse or improper care from consumers.

(d).Merchandise inspected to be a counterfeit.


4. Within Warranty Period, we provide free-of-charge replacement of manufacturing defect which has been verified by ELUX. Please keep your purchase of proof and the verification code well in case of needing warranty service.


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WARRANTY PROCEDURE


Please follow below procedure if your device (whatever mod series, stick series or refillable pod system)under warranty.


1. Print and Fill out the RMA form entirely.  


2. Provide a copy of purchase proof like the original receipt as well as verification code on the product sleeve.


3. Ship the item securely to the following address along with the RMA form and relative proofs. Please do not send accessories for example tank, coil, and glass tube which are not covered under warranty in the package. We will not be liable for missing items


ELUX US Warranty Center: 
Add.: Bldg A, Canbo High- tech Industrial Park, 38 Gongchang Road, Huangjiang Dongguan, China            

Tel: Tel: +86-769-83536331

Contact Email: 

ELUX EU Warranty Center: 
Add.: Bldg A, Canbo High- tech Industrial Park, 38 Gongchang Road, Huangjiang Dongguan, China            

Tel: Tel: +86-769-83536331

Contact Email: 



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SUBMIT A WARRANTY CLAIM



If it is under 6 months warranty, please click link as below to submit warranty claim to get help.


CLICK HERE



Before you submit warranty claim, you need prepare below materials:


a. a picture of receipt or purchase proof (lack of receipt or purchase proof case will still be handled)

b. a picture of anti-fake label

20190520114642_90466

c. a video or pictures to show product issue





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